LLP CRM has successfully implemented a custom end-to-end fully digital solution, from purchasing a policy to claims processing, by utilizing Dynamics 365 CRM for Trupanion, the global provider of pet medical insurance, in Germany and Switzerland. The implementation builds on the foundation of PetExpert’s Dynamics 365 system, also custom developed by LLP CRM, which is currently operational in the Czech Republic and Slovakia. This solution covers an advanced real-time claim handling process, enabling their teams to settle insurance claims directly to the veterinarian. These features help streamline internal operations while delivering a faster, more transparent experience to pet owners and veterinarians.
Creating a solution to align Trupanion’s patented VetDirect Pay software in North America and PetExpert’s Dynamics solution to policy management and claims automation, the newly architected solution for Trupanion in the DACH region has successfully launched to meet the company’s unique business, operational, and regional requirements. This solution is fully supported end-to-end, from lead generation to policy and claims management.
“Our collaboration with LLP CRM has enabled us to launch a sophisticated and highly responsive approach to policy management and claims processing in Germany and Switzerland. We have put in place the foundation of a scalable and innovative solution to support our mission of helping loving, responsible pet parents budget and care for their pets in Europe,” says Pao Verzosa, Senior Director, Technology & Business Development at Trupanion.
Trupanion System Key Benefits
Following this successful launch, Trupanion and LLP CRM are now preparing to innovate on the foundations set in place to support Trupanion’s growth initiatives throughout Europe.
About Trupanion
Trupanion is the leader in medical insurance for cats and dogs throughout the United States, Canada, Europe, and Australia with over 1,000,000 pets enrolled. For over two decades, Trupanion has given pet parents peace of mind so they can focus on their pet’s recovery, not financial stress. Trupanion is committed to providing pet parents with the highest value in pet medical insurance with unlimited payouts for the life of their pets. With its patented process, Trupanion is the only North American provider with the technology to pay veterinarians directly in seconds at the time of checkout. Trupanion is listed on NASDAQ under the symbol “TRUP”.
The company was founded in 2000 and is headquartered in Seattle, WA. Trupanion policies are issued, in the United States, by its wholly owned insurance entity American Pet Insurance Company and, in Canada, by Accelerant Insurance Company of Canada or GPIC Insurance Company. Policies are sold and administered in Canada by Canada Pet Health Insurance Services, Inc. dba Trupanion 309-1277 Lynn Valley Road, North Vancouver, BC V7J 0A2 and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Canada Pet Health Insurance Services, Inc. is a registered damage insurance agency and claims adjuster in Quebec #603927. For more information, please visit trupanion.com.
May 2025