Microsoft Dynamics 365
Dynamics 365 is a new Microsoft platform combining ERP and CRM into a single cloud solution that allows integration with third-party applications. Dynamics 365 (formerly known as Microsoft Dynamics CRM) enables you to manage and run business functions such as financials, sales, marketing or customer service, online and its modules are designed to be easily and independently implemented. You can start with the applications you need and then add more as your business grows.
Modules selection
Dynamics 365 (formerly known as Microsoft Dynamics CRM) enables you to manage your business processes no matter the size or scale of your business. You only pay for what you need.
SALES
Dynamics 365 sales module provides real-time access to leads, allowing you to identify new opportunities and close more deals.
SALES
- Maximize your sales team performance and efficiency
- Focus on strategic deals
- Make sure your sales team can work at anytime, anywhere
MARKETING
Dynamics 365 marketing module automates marketing processes from planning through campaign execution to evaluation.
MARKETING
- Use the integrated digital marketing platform, Adobe Marketing Cloud
- Create personalized, contextual and content-rich campaigns
- Streamline your marketing processes and measure ROI across the board
CUSTOMER SERVICE
Dynamics 365 customer service module enables you to manage and track all customer service processes.
CUSTOMER SERVICE
- Provide your customers with great service, every time
- Respond quickly to customer changes and proactively address issues
- See everything though a single integrated interface
FIELD SERVICE
Dynamics 365 field service module enables you to achieve maximum efficiency at minimal cost.
FIELD SERVICE
- Improve fix rates by dispatching the right technician
- Give your technicians the applications they need
- Automate remote fixes to minimize service visits
PROJECT SERVICE
Dynamics 365 project management takes you from initial opportunity to final implementation.
PROJECT SERVICE
- Set clear, company-wide business development priorities
- Offer training through self-service tools and portals
- Use a repeatable service model for on-time, on-budget projects
FINANCIALS
Dynamics 365 financial and accounting module is perfect for small and mid-sized businesses.
FINANCIALS
- Manage financials, sales, service and operations in one place
- Get a complete picture of your business with reliable reports
- Save time by creating quotations, orders and invoices in Outlook
UNIFIED OPERATIONS PLAN
Dynamics 365 Unified Operations Plan is a full financial and accounting module for medium to large companies.
UNIFIED OPERATIONS PLAN
- Includes advanced functionalities such as Retail, Manufacturing, Finance and IT
- If you have this module, you have no need of the Financials module
Licencing
With the launch of Dynamics 365 Microsoft has completely changed its licensing and pricing model, which is now flexibly based on role and functionality. Licensing is designed to be personalized. With apps, plans, and tiered pricing you can select the combination that makes the most sense for your business. Start now with Dynamics 365 and pay only for what you need.The ideal choice
A combination of top-rated functionality, high user-adoption rates and flexibility makes Dynamics 365 (formerly known as Microsoft Dynamics CRM) an excellent choice. Our LLP CRM team can unlock its potential and match it to your business proceses.
LLP CRM developed tools
- RAC (Replication Administration Console) – a SSIS-based solution that allows bi-directional integration of Dynamics 365 (formerly known as Microsoft Dynamics CRM) with any other SQL based system. It allows multiple systems to be connected to one instance of CRM (connected to different business units within the CRM system). The UI of RAC includes an overview of running integrations and advanced error handling and logging.
- Telephone Integration – a connector (server, client or both) that allows interaction of Dynamics 365 (formerly known as Microsoft Dynamics CRM) with a customer’s telephone hardware. It features logic for incoming calls that allows definition of different scenarios based on identification of the phone number and a one-click dial for outgoing calls.
- Data Migration Tool – an application allowing the definition of a data source to be migrated to Dynamics 365 (formerly known as Microsoft Dynamics CRM). The mapping can include logical operators and migration can be scheduled and run in batches for migration of large numbers of records. The tool also includes extensive logging, allowing easy evaluation of the migration result.
- Global Settings – is a pre-built function within Dynamics 365 (formerly known as Microsoft Dynamics CRM) that allows the storage of parameters and variables. These are then used for batch or scheduled workflows (as custom steps) which allow easy parameterisation of daily routine jobs.
