Dynamics 365 for Field Service
Maximal efficiency with minimal costs for service technicians
Dynamics 365 for Field Service Automation
Business software for complex field service management designed for service companies that deliver onsite service to customer locations.
- Minimise dispatching costs and errors by choosing the right technician with relevant skills and devices
- Maintain current and shared information in one place in real time
- Drive operational efficiency with Artificial intelligence, Mixed Reality and Internet of Things
Key Features &
Benefits
Resource and Order Planning
Generate work orders directly from emails, orders, telephone calls, web portals, and service contracts
Assign orders to technicians based on skills, location, or priority with help of an interactive schedule board
View all orders including products, customer assets, and contracts in one place — all in real time
Customer portal with access to open and completed cases
Track service orders with automated text messages and phone calls
Identify key team roles and resources
Reporting
Overview of service orders, completed cases, and their evaluation
User dashboards available directly in CRM
Ability to measure and evaluate field service work performed by technicians
Open case reports
Advanced reporting in Power BI
Technician Mobile Access
Universal mobile application for all devices and platforms
Online or offline service case processing including photos and service sheet signing on mobile devices
Clear calendar format with information about work orders, customers, and instructions for technicians
Work orders link to service history, service contracts, device installation, spare parts, and price information
Automation and optimisation of routes through a connection with Google maps and traffic reports
Service Contracts
Contract creation and management including automated work order generation and prioritisation
Contracts, pricelist, installed devices, service visits, and guarantees linking
Contract planning (weekly, monthly visits, etc.)
Generate invoices directly in the system after closing a work order
Inventory Management
Automatic inventory updates and history across locations in real time
Track movement of parts online from order to onsite installation
Inventory journals serve as a ledger for all inventory changes and can track inventory types (Available, On Hand, On Order, and Allocated)
Internet of Things – IoT
Combination of IoT diagnostics, planning, and inventory and asset management
Remote detection and problem solving
Timely predictive and preventive maintenance
Identify and solve problems before customers become aware of it
Customer Quotes
“Our goal was to combine and streamline sales and marketing management, including integration with other systems that we’ve used at Benzina for a long time. We were looking for a complex solution which would at the same time be easily scalable in the future. Our users’ experience confirms that we could not have chosen better.”
Vladimír Dočekal
Retail Director CZ
“LLP CRM has understood our needs very well from the beginning of the project. They demonstrate a high level of flexibility and solution orientation to bring our organization onto the next level. Communication and collaboration work excellently. We have been guided through changing our way of working based on Microsoft Dynamics 365 Customer Service solution and well supported throughout rollout making the system ‘our own’.” … “The new CRM system helps us to have a better view on our customers and thus serve them more individually. The gain of transparency is not only beneficial in contact with the customer, but also in terms of managing the customer service team.”
Anne-Catherine Grunholzer
Head of Customer Service
ODLO International AG
“Despite a limited budget, LLP CRM has delivered a complete CRM solution, including add-on features that meet all the requirements of a modern customer relationship management system. Thanks to the Customer Portal and complete digitisation of the whole insurance process, veterinarians save significant time and are guaranteed payments for treatments within 24 hours.”
Jan Moravec
Business Architect
PetLine
“Microsoft Dynamics CRM, implemented by LLP CRM, saved us tens of millions of Czech crowns, radically simplified our work, accelerated our response to customer requirements and improved our data security.”
Petr Budín
Business System Design Manager
O2 Czech Republic
“The new CRM solution, Dynamics 365, brought greater transparency to the entire sales organization. We were able to streamline the process of obtaining up-to-date sales reports across the 15 locations where the system was implemented. LLP CRM has demonstrated exceptional skills in managing the entire implementation project as well as additional customizations. Dynamics 365 provides us with insight to a complete sales process from inquiry, through quotation, order to contract conclusion, including the entire lead management lifecycle.”
Tomáš Franc
Customer Engagement Solution Manager
Beck & Pollitzer Czech
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