Microsoft Dynamics 365

Sales, Service, and Marketing on the Microsoft Cloud Platform

Technology

Dynamics 365 Platform + Cloud

The goal of any Dynamics 365 solution is to connect all necessary business applications for customer support, sales, and field service within one unit. The synergy of these areas significantly increases productivity and speeds up communication with customers and internally among employees.

The differences between ERP and CRM systems are quickly diminishing and the number of applications commonly known from everyday use — Outlook, Excel, Advanced Analytics and Reporting, and the Internet of Things — is on the rise.  With Dynamics 365 everything works together in a stable and secure Azure environment.

Dynamics 365 substantially reduces information system integration costs. Companies finally have the ability to put together various parts of the system and create exactly the one they need.

Microsoft Dynamics 365 Advantages

Using sophisticated cloud-based solutions, Software as a Service (SaaS) brings the following benefits:

Possibility to work from home or when travelling

Data is available anywhere and everywhere from any mobile device, even in locations without internet connection.

Quick and easy purchase

All business applications you need can be purchased quickly and easily online without complex implementation processes.

Easy customisation

Thanks to the integration with many applications, and the possibility to create custom applications with Azure, you can easily expand and develop your software whenever you need it.

Purchase and operation savings

With SaaS you pay only a monthly fee for active users of subscribed applications. 

Integration with Microsoft products

All Microsoft products are hosted in the cloud making integration easier.

Outlook & Exchange Online
Dynamics 365 allows you to track emails, apply Dynamics 365 templates, attach knowledge base articles, create tasks, and access Dynamics 365 records from Outlook.

SharePoint
This integration allows customer data to be easily sourced from a SharePoint document management tool. The documents containing customer data are then automatically attached to the customer record in Dynamics 365. SharePoint saves your database space and reduces the size of your data storage.

OneDrive
OneDrive allows users to create and manage personal documents. Pending documents and drafts saved in OneDrive are automatically synchronised to all desktop and mobile devices allowing you to view and edit the latest documents while away from the office.

OneNote
OneNote acts as a digital notebook which enables capturing, organizing and storing notes, images, videos and voice recordings by connecting them to Dynamics 365. Using OneNote gives you the ability to make and edit notes for each entity.

Excel
Excel integration with Dynamics 365 allows you to export/import data, create Excel templates from existing data, and to update data in Dynamics 365 directly from Excel using worktables and Dynamics 365 tables.

Ukázka technologie Dynamics 365

Power BI
Power BI, a Microsoft reporting tool, collects data from various sources and uses it to create powerful visuals and interactive messages. This integration lets you insert Power BI visualizations into Dynamics 365 personal dashboards and vice versa.

Microsoft Teams
Microsoft Teams focuses primarily on teamwork and allows sharing emails, conversations, files, and documents in one place. It is an ideal tool for both internal and external teams working on a single or multiple projects.

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AZURE and AI

Cortana

Cortana is virtual assistant created by Microsoft that uses artificial intelligence running in the background of all Microsoft applications. Thanks to the integration with Dynamics 365 and Office 365, Cortana can process information from your calendar about upcoming meetings, including reminders about upcoming calls, or when it’s time to leave for a meeting.  

Customer Engagement System

This tool tracks activities, emails, and interactions and creates action cards accordingly, providing clear information to users about important deadlines, dates, or milestones.

Office Delve

Office Delve uses Azure Machine Learning to search documents to find out how you work with them. It saves time by searching for particular documents or texts based on their relevance.

Our News

LLP CRM brings the winds of change to Dormer Pramet

August 2019 – The implementation of Dynamics 365 Cloud CRM allows the central management of customer and contact databases, a price approval workflow, a central database for documents, and many other enhancements. Dormer Pramet was founded in 2014 as the result of a merger between rotary tooling manufacturer Dormer Tools and indexable tooling specialist Pramet Tools. […]

LASCAM Systems accelerates proposal process by 40% with new CRM implementation

June 2019 – LASCAM Systems, specialists in supplying industrial laser and camera systems for the automotive and aerospace sectors, have implemented a customer relationship management system in response to the company’s rapid growth in order to streamline business processes. LLP CRM, a Microsoft Silver Cloud CRM Partner, was chosen to implement Dynamics 365. Dynamics 365 has […]

LLP CRM wins in the Microsoft Awards 2018 with a CRM project at Skanska Reality

October 2018 – With its CRM project at Skanska Reality, a.s., LLP CRM has won the Czech Retail & FMCG category prize in the 20th year of the prestigious Microsoft Awards. The project involved the implementation of a Customer Portal and an upgrade to the cloud-based CRM solution, Dynamics 365, in the Czech Republic and […]

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