Microsoft Copilot for Customer Service
Transform customer support into a modern, proactive service with AI
Copilot for Customer Service
Microsoft Copilot for Customer Service sets a new standard for customer support. Thanks to artificial intelligence, your people have smart tools at their disposal that help them respond faster and more accurately to customer needs. Our task is to deploy Copilot as an intelligent layer on top of your Dynamics 365 Customer Service, which can use knowledge from your company’s databases and actively supports the resolution of each query.
Key features
See it in action
Want to take your customer service to the next level? Contact us. We’ll be pleased to show you how Copilot for Customer Service, connected to your data in Dynamics 365, can help streamline your team’s work and increase your customer satisfaction.
Customer Quotes
“Our goal was to combine and streamline sales and marketing management, including integration with other systems that we’ve used at Benzina for a long time. We were looking for a complex solution which would at the same time be easily scalable in the future. Our users’ experience confirms that we could not have chosen better.”
“One of the reasons why we’ve decided to invest in our CRM system was to encourage the sharing of information amongst business teams across the whole corporation. I really appreciate the personal approach of LLP CRM, its helpfulness and extensive experience with CRM implementations.”
“Our collaboration with LLP CRM has enabled us to launch a sophisticated and highly responsive approach to policy management and claims processing in Germany and Switzerland. We have put in place the foundation of a scalable and innovative solution to support our mission of helping loving, responsible pet parents budget and care for their pets in Europe.”
“The launch of the Customer Service Hub has streamlined our work beyond our customers’ requirements. At the same time, it enabled me to gain online access to data for subsequent analysis of requirements and react to the needs of our clients, as well as a more detailed overview of the team’s work.”
“LLP CRM has understood our needs very well from the beginning of the project. They demonstrate a high level of flexibility and solution orientation to bring our organization onto the next level. Communication and collaboration work excellently. We have been guided through changing our way of working based on Microsoft Dynamics 365 Customer Service solution and well supported throughout rollout making the system ‘our own’.” … “The new CRM system helps us to have a better view on our customers and thus serve them more individually. The gain of transparency is not only beneficial in contact with the customer, but also in terms of managing the customer service team.”
Read about next module Copilot Studio
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