Microsoft Copilot for Customer Service
Transform customer support into a modern, proactive service with AI
Copilot for Customer Service
Microsoft Copilot for Customer Service sets a new standard for customer support. Thanks to artificial intelligence, your people have smart tools at their disposal that help them respond faster and more accurately to customer needs. Our task is to deploy Copilot as an intelligent layer on top of your Dynamics 365 Customer Service, which can use knowledge from your company’s databases and actively supports the resolution of each query.
Key features
See it in action
Want to take your customer service to the next level? Contact us. We’ll be pleased to show you how Copilot for Customer Service, connected to your data in Dynamics 365, can help streamline your team’s work and increase your customer satisfaction.
Customer Quotes
“Our goal was to combine and streamline sales and marketing management, including integration with other systems that we’ve used at Benzina for a long time. We were looking for a complex solution which would at the same time be easily scalable in the future. Our users’ experience confirms that we could not have chosen better.”
“The Dynamics 365 CRM implementation by LLP CRM team was not a one-time issue for Scania as the ambition was to launch a complex sales management solution integrating several company systems so that the salesmen had all necessary information in one place. Given the key role of CRM, system development never ends. However, I dare say that over time, together with LLP CRM, we have succeeded in fulfilling the ambition we had with the Dynamics 365 solution. Salesmen throughout the CER (Central European Region) were given a tool to increase their customer awareness and the possibility of working with them more effectively, and their management were given a BI tool. Since business in our industry takes place primarily in the field, some salespeople appreciate working with CRM via the mobile application. Our immediate goal is to start using Dynamics 365 CRM for our new emerging call center.”
“We were searching for a complex system to cover the group´s business processes as well as to be able to implement the system in other countries where we operate. The aim was also to support our future growth and be ready for further mergers and acquisitions. We strongly preferred the flexible monthly SaaS lease model without large capital investments in our internal infrastructure. Dynamics 365 and all its add-on features have proven to meet all these requirements. I would like to thank the entire LLP team for their cooperation in the Czech Republic and Hungary and have no doubt that our next project in France will also be a success. I really appreciate the high quality of the consultants and their helpful support we received during the entire implementation project.”
“Our collaboration with LLP CRM has enabled us to launch a sophisticated and highly responsive approach to policy management and claims processing in Germany and Switzerland. We have put in place the foundation of a scalable and innovative solution to support our mission of helping loving, responsible pet parents budget and care for their pets in Europe.”
“I was in a close contact with LLP while coordinating the whole CRM implementation project on behalf of MEGA. I can claim that the implementation was professionally managed and we did not need to worry about meeting deadlines in any phase of the project. Also, specific amendments to the CRM system based on our company requirements were dealt with continuously and to our satisfaction.”
Read about next module Copilot Studio
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