Dynamics 365 Contact Center
All customer touchpoints connected in one hub
Dynamics 365 Contact Center
Dynamics 365 Contact Center represents a new generation of customer care solutions. It eliminates barriers between communication channels and your CRM system. As the implementation partners of the entire Dynamics 365 Customer Engagement platform (Sales, Customer Service, Field Service, and more), we see this solution as a key communication gateway.
We will integrate it with your existing processes so that every call, email, or chat becomes a natural part of the customer’s complete history, allowing your teams to deliver fast and personalized service.
What does Contact Center provide?
Think of it as a smart digital replacement for your current telephone exchange (PBX) and separate systems for emails and chats. It’s a Microsoft cloud service that combines several key components into one functional hub:
- Virtual PBX: Handles all inbound and outbound calls. Customers can continue to call your existing phone numbers, but instead of being processed by a physical switchboard, the calls are managed by this intelligent cloud service.
- Channel unification: Customer queries from digital channels such as emails, web chat, SMS, or social media are processed in the same environment and queues.
- Simple application: Your teams gain one easy-to-use application for all communication. During a call or chat, they can see the customer’s full history from Dynamics 365, enabling them to respond quickly and with relevance.
- Artificial Intelligence (AI): The solution includes smart bots that can automatically answer frequent questions 24/7, saving your team valuable time.
Use cases: It’s an ideal solution for companies that want to centralize communication, speed up customer handling, and provide their teams with a modern and efficient tool.
Key Features
Next steps
Would you like to have a contact center truly integrated with your CRM system? Contact us. We will guide you through the capabilities of Dynamics 365 Contact Center and design a solution tailored to your customers’ needs.
Customer Quotes
“Additionally, the new CRM system significantly reduced the burden on our IT department and made us able radically to accelerate the resolution of requirements for further customisation. Not to mention the fact that 80% of change requests can be managed by our business administrators without incurring external cost.”
“We were searching for a complex system to cover the group´s business processes as well as to be able to implement the system in other countries where we operate. The aim was also to support our future growth and be ready for further mergers and acquisitions. We strongly preferred the flexible monthly SaaS lease model without large capital investments in our internal infrastructure. Dynamics 365 and all its add-on features have proven to meet all these requirements. I would like to thank the entire LLP team for their cooperation in the Czech Republic and Hungary and have no doubt that our next project in France will also be a success. I really appreciate the high quality of the consultants and their helpful support we received during the entire implementation project.”
“We carefully considered which CRM system and which implementation partner to choose. In the end we chose LLP Group for its strong references in the financial sector. LLP recommended that we should go for Microsoft Dynamics CRM 2013, which provides an intuitive user interface both on computers and mobile devices, and it represented an ideal solution for us.”
“I was in a close contact with LLP while coordinating the whole CRM implementation project on behalf of MEGA. I can claim that the implementation was professionally managed and we did not need to worry about meeting deadlines in any phase of the project. Also, specific amendments to the CRM system based on our company requirements were dealt with continuously and to our satisfaction.”
“LLP CRM has understood our needs very well from the beginning of the project. They demonstrate a high level of flexibility and solution orientation to bring our organization onto the next level. Communication and collaboration work excellently. We have been guided through changing our way of working based on Microsoft Dynamics 365 Customer Service solution and well supported throughout rollout making the system ‘our own’.” … “The new CRM system helps us to have a better view on our customers and thus serve them more individually. The gain of transparency is not only beneficial in contact with the customer, but also in terms of managing the customer service team.”
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