Dynamics 365 Customer Insights
Turn prospects into business relationships with Dynamics 365 for marketing
Dynamics 365 for Customer Insights -Marketing
Integrated marketing platform for planning, implementing, and analysing multi-channel marketing campaigns.
- Identify potential customers and build relationships from the first contact
- Anticipate your customer’s needs and expectations
- Align sales and marketing activities and get a complex overview of your contacts
- Make smarter decisions and achieve maximum return on your marketing spend
Key Benefits &
Functions
Data Insights
This module also offers a complete overview of data from various sources (formerly known as Customer Insights – Data), providing an in-depth understanding of your customers’ behaviours and preferences. Leveraging advanced analytics and AI, this tool delivers a unified view of customer interactions, supporting better business decision-making.
Key Features
- 360-degree Customer view: Integrate data from multiple sources to create comprehensive customer profiles, including transactions, interactions, and preferences.
- Advanced segmentation: Use AI to segment customers based on their behavior and history, enabling more targeted marketing activities.
- Marketing strategy optimization: Identify key factors influencing customer loyalty and efficiently allocate resources to the most successful channels.
- Data quality analysis: Gain insights into the quality of your data and discover ways to improve it for more accurate analyses.
- Trend and Behaviour Prediction: Utilize predictive analytics to forecast future customer behaviour and swiftly adapt to market-changing conditions.
Gain deeper customer insights with Dynamics 365 Customer Insights. Contact us to learn how to implement and maximize this tool for your business.
Customer Quotes
“It is incredible how Microsoft Dynamics CRM has enabled us to shorten the time necessary for collecting complete and correct information on all Treasury clients. We have all the information in one place and thus, new possibilities for increasing productivity and growth dynamics throughout the bank have been opened. I would like to thank LLP Prague – for their excellent and professional approach to the implementation of the system, and for their management of the whole project – all agreed terms and planned budgets were kept.”
“LLP helped us to improve some of our business processes and to optimise our use of Microsoft Dynamics CRM. Thanks to that, we developed a more systematic approach to sales management. We also collected a great deal of market data, which, in turn, our sales team were able to use greatly to boost both sales and client satisfaction.”
“Skanska Reality a.s. has implemented a sophisticated CRM system with the aim of optimizing agent and customer communication and to streamline its processes. A three-stage tender process led to the selection of LLP Group for the implementation of this project because LLP Group was the only company to demonstrate specific know-how in the field of apartment sales and proven ability to customize the system to meet the firm’s complex business process requirements.”
“We were searching for a complex system to cover the group´s business processes as well as to be able to implement the system in other countries where we operate. The aim was also to support our future growth and be ready for further mergers and acquisitions. We strongly preferred the flexible monthly SaaS lease model without large capital investments in our internal infrastructure. Dynamics 365 and all its add-on features have proven to meet all these requirements. I would like to thank the entire LLP team for their cooperation in the Czech Republic and Hungary and have no doubt that our next project in France will also be a success. I really appreciate the high quality of the consultants and their helpful support we received during the entire implementation project.”
“Microsoft Dynamics CRM, implemented by LLP CRM, saved us tens of millions of Czech crowns, radically simplified our work, accelerated our response to customer requirements and improved our data security.”
Read about next module Customer Service
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