Dynamics 365 Customer Insights
Turn prospects into business relationships with Dynamics 365 for marketing
Dynamics 365 for Customer Insights -Marketing
Integrated marketing platform for planning, implementing, and analysing multi-channel marketing campaigns.
- Identify potential customers and build relationships from the first contact
- Anticipate your customer’s needs and expectations
- Align sales and marketing activities and get a complex overview of your contacts
- Make smarter decisions and achieve maximum return on your marketing spend
Key Benefits &
Functions
Data Insights
This module also offers a complete overview of data from various sources (formerly known as Customer Insights – Data), providing an in-depth understanding of your customers’ behaviours and preferences. Leveraging advanced analytics and AI, this tool delivers a unified view of customer interactions, supporting better business decision-making.
Key Features
- 360-degree Customer view: Integrate data from multiple sources to create comprehensive customer profiles, including transactions, interactions, and preferences.
- Advanced segmentation: Use AI to segment customers based on their behavior and history, enabling more targeted marketing activities.
- Marketing strategy optimization: Identify key factors influencing customer loyalty and efficiently allocate resources to the most successful channels.
- Data quality analysis: Gain insights into the quality of your data and discover ways to improve it for more accurate analyses.
- Trend and Behaviour Prediction: Utilize predictive analytics to forecast future customer behaviour and swiftly adapt to market-changing conditions.
Gain deeper customer insights with Dynamics 365 Customer Insights. Contact us to learn how to implement and maximize this tool for your business.
Customer Quotes
“It is incredible how Microsoft Dynamics CRM has enabled us to shorten the time necessary for collecting complete and correct information on all Treasury clients. We have all the information in one place and thus, new possibilities for increasing productivity and growth dynamics throughout the bank have been opened. I would like to thank LLP Prague – for their excellent and professional approach to the implementation of the system, and for their management of the whole project – all agreed terms and planned budgets were kept.”
“Our goal was to combine and streamline sales and marketing management, including integration with other systems that we’ve used at Benzina for a long time. We were looking for a complex solution which would at the same time be easily scalable in the future. Our users’ experience confirms that we could not have chosen better.”
“The new CRM solution, Dynamics 365, brought greater transparency to the entire sales organization. We were able to streamline the process of obtaining up-to-date sales reports across the 15 locations where the system was implemented. LLP CRM has demonstrated exceptional skills in managing the entire implementation project as well as additional customizations. Dynamics 365 provides us with insight to a complete sales process from inquiry, through quotation, order to contract conclusion, including the entire lead management lifecycle.”
“The launch of the Customer Service Hub has streamlined our work beyond our customers’ requirements. At the same time, it enabled me to gain online access to data for subsequent analysis of requirements and react to the needs of our clients, as well as a more detailed overview of the team’s work.”
“The result of the entire CRM project exceeded our expectations. We used to have many different external applications for activities which we can now work in one integrated environment. We now have an overview of all our branches around the world. Since the beginning of our cooperation, there has been a surprising number of improvements from LLP CRM as their own initiative. This has led to a number of new features that had not been part of the original project documentation.”
Read about next module Customer Service
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