Dynamics 365 Customer Insights
Turn prospects into business relationships with Dynamics 365 for marketing
Dynamics 365 for Customer Insights -Marketing
Integrated marketing platform for planning, implementing, and analysing multi-channel marketing campaigns.
- Identify potential customers and build relationships from the first contact
- Anticipate your customer’s needs and expectations
- Align sales and marketing activities and get a complex overview of your contacts
- Make smarter decisions and achieve maximum return on your marketing spend
Key Benefits &
Functions
Data Insights
This module also offers a complete overview of data from various sources (formerly known as Customer Insights – Data), providing an in-depth understanding of your customers’ behaviours and preferences. Leveraging advanced analytics and AI, this tool delivers a unified view of customer interactions, supporting better business decision-making.
Key Features
- 360-degree Customer view: Integrate data from multiple sources to create comprehensive customer profiles, including transactions, interactions, and preferences.
- Advanced segmentation: Use AI to segment customers based on their behavior and history, enabling more targeted marketing activities.
- Marketing strategy optimization: Identify key factors influencing customer loyalty and efficiently allocate resources to the most successful channels.
- Data quality analysis: Gain insights into the quality of your data and discover ways to improve it for more accurate analyses.
- Trend and Behaviour Prediction: Utilize predictive analytics to forecast future customer behaviour and swiftly adapt to market-changing conditions.
Gain deeper customer insights with Dynamics 365 Customer Insights. Contact us to learn how to implement and maximize this tool for your business.
Customer Quotes
“Skanska Reality a.s. has implemented a sophisticated CRM system with the aim of optimizing agent and customer communication and to streamline its processes. A three-stage tender process led to the selection of LLP Group for the implementation of this project because LLP Group was the only company to demonstrate specific know-how in the field of apartment sales and proven ability to customize the system to meet the firm’s complex business process requirements.”
“The Dynamics 365 CRM implementation by LLP CRM team was not a one-time issue for Scania as the ambition was to launch a complex sales management solution integrating several company systems so that the salesmen had all necessary information in one place. Given the key role of CRM, system development never ends. However, I dare say that over time, together with LLP CRM, we have succeeded in fulfilling the ambition we had with the Dynamics 365 solution. Salesmen throughout the CER (Central European Region) were given a tool to increase their customer awareness and the possibility of working with them more effectively, and their management were given a BI tool. Since business in our industry takes place primarily in the field, some salespeople appreciate working with CRM via the mobile application. Our immediate goal is to start using Dynamics 365 CRM for our new emerging call center.”
“Our goal was to combine and streamline sales and marketing management, including integration with other systems that we’ve used at Benzina for a long time. We were looking for a complex solution which would at the same time be easily scalable in the future. Our users’ experience confirms that we could not have chosen better.”
“LLP helped us to improve some of our business processes and to optimise our use of Microsoft Dynamics CRM. Thanks to that, we developed a more systematic approach to sales management. We also collected a great deal of market data, which, in turn, our sales team were able to use greatly to boost both sales and client satisfaction.”
“It is incredible how Microsoft Dynamics CRM has enabled us to shorten the time necessary for collecting complete and correct information on all Treasury clients. We have all the information in one place and thus, new possibilities for increasing productivity and growth dynamics throughout the bank have been opened. I would like to thank LLP Prague – for their excellent and professional approach to the implementation of the system, and for their management of the whole project – all agreed terms and planned budgets were kept.”
Read about next module Customer Service
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