Dynamics 365 Customer Insights
Turn prospects into business relationships with Dynamics 365 for marketing
Dynamics 365 for Customer Insights -Marketing
Integrated marketing platform for planning, implementing, and analysing multi-channel marketing campaigns.
- Identify potential customers and build relationships from the first contact
- Anticipate your customer’s needs and expectations
- Align sales and marketing activities and get a complex overview of your contacts
- Make smarter decisions and achieve maximum return on your marketing spend
Key Benefits &
Functions
Data Insights
This module also offers a complete overview of data from various sources (formerly known as Customer Insights – Data), providing an in-depth understanding of your customers’ behaviours and preferences. Leveraging advanced analytics and AI, this tool delivers a unified view of customer interactions, supporting better business decision-making.
Key Features
- 360-degree Customer view: Integrate data from multiple sources to create comprehensive customer profiles, including transactions, interactions, and preferences.
- Advanced segmentation: Use AI to segment customers based on their behavior and history, enabling more targeted marketing activities.
- Marketing strategy optimization: Identify key factors influencing customer loyalty and efficiently allocate resources to the most successful channels.
- Data quality analysis: Gain insights into the quality of your data and discover ways to improve it for more accurate analyses.
- Trend and Behaviour Prediction: Utilize predictive analytics to forecast future customer behaviour and swiftly adapt to market-changing conditions.
Gain deeper customer insights with Dynamics 365 Customer Insights. Contact us to learn how to implement and maximize this tool for your business.
Customer Quotes
“The Dynamics 365 CRM implementation by LLP CRM team was not a one-time issue for Scania as the ambition was to launch a complex sales management solution integrating several company systems so that the salesmen had all necessary information in one place. Given the key role of CRM, system development never ends. However, I dare say that over time, together with LLP CRM, we have succeeded in fulfilling the ambition we had with the Dynamics 365 solution. Salesmen throughout the CER (Central European Region) were given a tool to increase their customer awareness and the possibility of working with them more effectively, and their management were given a BI tool. Since business in our industry takes place primarily in the field, some salespeople appreciate working with CRM via the mobile application. Our immediate goal is to start using Dynamics 365 CRM for our new emerging call center.”
“Our collaboration with LLP CRM has enabled us to launch a sophisticated and highly responsive approach to policy management and claims processing in Germany and Switzerland. We have put in place the foundation of a scalable and innovative solution to support our mission of helping loving, responsible pet parents budget and care for their pets in Europe.”
“LLP helped us to improve some of our business processes and to optimise our use of Microsoft Dynamics CRM. Thanks to that, we developed a more systematic approach to sales management. We also collected a great deal of market data, which, in turn, our sales team were able to use greatly to boost both sales and client satisfaction.”
“Despite a limited budget, LLP CRM has delivered a complete CRM solution, including add-on features that meet all the requirements of a modern customer relationship management system. Thanks to the Customer Portal and complete digitisation of the whole insurance process, veterinarians save significant time and are guaranteed payments for treatments within 24 hours.”
“LLP team managed to solve all the problems that we were facing. The standard solution was tailored to fit all our needs. Where I see the key benefit is the team’s complex view on customer relationship issues.”
Read about next module Customer Service
Free consultancy
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