Dynamics 365 Customer Insights
Turn prospects into business relationships with Dynamics 365 for marketing
Dynamics 365 for Customer Insights -Marketing
Integrated marketing platform for planning, implementing, and analysing multi-channel marketing campaigns.
- Identify potential customers and build relationships from the first contact
- Anticipate your customer’s needs and expectations
- Align sales and marketing activities and get a complex overview of your contacts
- Make smarter decisions and achieve maximum return on your marketing spend
Key Benefits &
Functions
Data Insights
This module also offers a complete overview of data from various sources (formerly known as Customer Insights – Data), providing an in-depth understanding of your customers’ behaviours and preferences. Leveraging advanced analytics and AI, this tool delivers a unified view of customer interactions, supporting better business decision-making.
Key Features
- 360-degree Customer view: Integrate data from multiple sources to create comprehensive customer profiles, including transactions, interactions, and preferences.
- Advanced segmentation: Use AI to segment customers based on their behavior and history, enabling more targeted marketing activities.
- Marketing strategy optimization: Identify key factors influencing customer loyalty and efficiently allocate resources to the most successful channels.
- Data quality analysis: Gain insights into the quality of your data and discover ways to improve it for more accurate analyses.
- Trend and Behaviour Prediction: Utilize predictive analytics to forecast future customer behaviour and swiftly adapt to market-changing conditions.
Gain deeper customer insights with Dynamics 365 Customer Insights. Contact us to learn how to implement and maximize this tool for your business.
Customer Quotes
“Our collaboration with LLP CRM has enabled us to launch a sophisticated and highly responsive approach to policy management and claims processing in Germany and Switzerland. We have put in place the foundation of a scalable and innovative solution to support our mission of helping loving, responsible pet parents budget and care for their pets in Europe.”
“One of the reasons why we’ve decided to invest in our CRM system was to encourage the sharing of information amongst business teams across the whole corporation. I really appreciate the personal approach of LLP CRM, its helpfulness and extensive experience with CRM implementations.”
“The launch of the Customer Service Hub has streamlined our work beyond our customers’ requirements. At the same time, it enabled me to gain online access to data for subsequent analysis of requirements and react to the needs of our clients, as well as a more detailed overview of the team’s work.”
“LLP CRM has understood our needs very well from the beginning of the project. They demonstrate a high level of flexibility and solution orientation to bring our organization onto the next level. Communication and collaboration work excellently. We have been guided through changing our way of working based on Microsoft Dynamics 365 Customer Service solution and well supported throughout rollout making the system ‘our own’.” … “The new CRM system helps us to have a better view on our customers and thus serve them more individually. The gain of transparency is not only beneficial in contact with the customer, but also in terms of managing the customer service team.”
“It is incredible how Microsoft Dynamics CRM has enabled us to shorten the time necessary for collecting complete and correct information on all Treasury clients. We have all the information in one place and thus, new possibilities for increasing productivity and growth dynamics throughout the bank have been opened. I would like to thank LLP Prague – for their excellent and professional approach to the implementation of the system, and for their management of the whole project – all agreed terms and planned budgets were kept.”
Read about next module Customer Service
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