LASCAM Systems accelerates proposal process by 40% with new CRM implementation
June 2019 - LASCAM Systems, specialists in supplying industrial laser and camera systems for the automotive and aerospace sectors, have implemented a customer relationship management system in response to the company’s rapid growth in order to streamline business processes. LLP CRM, a Microsoft Silver Cloud CRM Partner, was chosen to implement Dynamics 365.
Dynamics 365 has provided LASCAM Systems with coverage of the technology and service lifecycle, from initial request through validation, to offer submission and service.
“Our partner LLP CRM has helped us in numerous ways to enable the growth of our business. One of the greatest benefits is a comprehensive summary view of the current activities of our employees and the evolution of each business case. Overall, CRM has brought us a streamlining of sales and purchasing processes and an acceleration of proposal generation by 40%. I am glad to be able to track business, technical and back office processes easily, across all three of our organisations,” says Tomáš Vravko, project manager at LASCAM Systems.
Implementation of CRM Dynamics 365 has brought the following benefits:
- 40% faster offer and order generation,
- A complete overview of sales and purchase orders,
- More efficient stock management and monitoring of contractual relationships,
- Business case data is more easily accessible through SharePoint and assigned to CRM records.
Dynamics CRM replaces some aspects of LASCAM’s ERP systems, due to the need for deeper control of orders and items in order to guarantee quality delivery within agreed deadlines.
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