From October 2025 to March 2026, Microsoft will gradually roll out the second major update of Dynamics 365 and Power Platform for 2025.
What are the most exciting new features?
Dynamics 365 Sales:
- Autonomous AI agents working 24/7 on lead research
- Copilot with actionable insights for faster deal closures
- New UI focused on insights instead of just data
Customer Service & Contact Center:
- Enhanced agent capabilities for case management
- AI-driven routing and automation across all channels
Field Service:
- AI-powered agents for field operations
- Improved scheduling and mobility in the field
Marketing & Customer Insights:
- AI-driven personalized experiences
- Unified real-time customer profiles
For more details, we have prepared LLP CRM comprehensive overview of Wave 2 2025.
What needs to be done:
- Follow Microsoft’s Release Planner
- Plan testing in your test environments
- Test key processes before going live
- Review deprecated features and plan replacements
If you need any help or further details, LLP CRM team is here for you.
September 2025