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What is new in the release wave 1 of Dynamics 365 2021?

New features of Dynamics 365 2021 wave 1 scheduled for release between April 2021 through September 2021 bring innovations to transform your business. The release contains hundreds of new features across Dynamics 365 applications, including Marketing, Sales, Customer Service, Field Service, and Finance.

What are the most important changes?

Dynamics 365 Marketing focuses on delivering deeper personalization and more channels to engage and reach your customers with the right messages. Built-in analytics dashboards and cross-journey insights improve results and help you achieve your business goals.

Push notification KPI in real time - Dynamics 365 for Marketing

Dynamics 365 Sales focuses on adding productivity enhancements for sellers and providing more access to data-driven insights to help with decision making. Look for updates to automation and sequencing, conversation intelligence, and many exciting updates to the mobile app enhancing the mobile experience for sellers on the go.

Deal manager in Dynamics 365 for Sales

Dynamics 365 Customer Service transforms the contact center by providing intelligent omni-channel routing across channels. The all-in-one contact center will ship with a logistic and integrated first-party voice and chat solution to enable customers to be up and running quickly.

Dynamics 365 Field Service introduces a comprehensive experience for customers that will allow them to self-schedule service and rate technicians to ensure maximum satisfaction.

Complete release notes with an overview of key changes in the new version can be found here.

June 2021

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